According to eMarketer, Pinterest passed Snapchat in number of US users in 2019, and will grow its lead through at least 2023. I’m far from a Pinterest ‘expert’. In fact, I’ve probably only spent a few hours combined on the site since joining several years ago. But I’ve always thought it was interesting how that […]
Twitter Will Soon Give Users the Ability to Control Who Can Reply to Tweets
I’ve been pretty critical of Twitter’s recent attempts to ‘manage the health of the conversations‘ on its platform. Too often, these efforts seem to set in place mechanisms that could automatically enhance or suppress content based on whether or not this content contains certain topics. It could lead to giving an artificial impression that some […]
Want to Create a Brand Ambassador Program? Here’s 10 Things to Remember When You Do
Connecting with brand advocates and fans is the ‘hot’ marketing tactic today, and for good reason. While customers as a whole don’t trust brands, they do trust other customers.
Instagram is Testing a New Feature That Might Save Social Media
So let’s do a social experiment, please leave a comment telling me if you have had this same thing happen to you: Often when I am either scanning my feed on Twitter/Facebook/Instagram or reading a blog, I will come across a piece of content that seems pretty ‘meh’ to me. But just as I am […]
Baltimore Orioles Write Handwritten ‘Thank You’ Notes to Season Ticket Holders
Coming off an atrocious 108-loss season, the Baltimore Orioles decided to double-down on thanking the season ticket holders that stood by the team. The players recently wrote handwritten thank you letters to season ticket holders. Orioles Director of PR Kirsten Hudak talks about pitching the idea to the players: “I wasn’t sure what the reaction […]
Why Do Rock Stars Have Fans, While Companies Have Customers?
Gene Autry was a rock star decades before there was such a term. From the 1930s to the 1950s, “The Singing Cowboy” was one of the nation’s brightest film, radio and television stars. He died in 1998 as one of the richest 400 Americans, and the only entertainer in that group. I was recently watching […]
Selling Your Passion vs Selling Your Product
The vast majority of companies I work with are using social and digital media to build awareness for their brands. Typically, they contact me because their efforts aren’t getting the results they need. One of the first mistakes I often find is that these companies are selling before the buyer is ready to make a […]
What’s the ‘Purpose’ of Your Marketing?
We all need a purpose in our lives and day to day activities. Sure, we get up, go to work, pay bills, and live life. But beyond that, we need to live a life of purpose. We need something to motivate and inspire us to get up in the morning. We need something to look […]
How to Segment Your Engagement Strategy Based on Customer Type
Most companies have a customer engagement strategy, but that strategy views customers as one type and structures the strategy accordingly. Yet your customers are very different people, they might be a part of a larger group, but there are many smaller subsets of the larger group that your company should be aware of. Let’s review […]
Instagram’s Threads Messaging App Attempts to Take Social Media ‘Back to the Future’
The rumor is that Instagram plans on launching a new standalone messaging app called Threads. This app would be geared toward letting Instagram users connect with their closest contacts only. The idea of a social media app that focuses on only your closest friends isn’t new (remember Path?), but what’s interesting here is how the […]
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