Brand Advocacy

The Fan-Damn-Tastic Marketing Show Episode 13: How to Start a Brand Ambassador Program

January 27, 2015

Welcome to the 13th episode of The Fan-Damn-Tastic Marketing Show!  Today’s episode is about the ideal starting point for your brand ambassador program.  If you enjoy the show please consider leaving a review on iTunes, it really helps! Show Notes: 0:45 – Thank you to Patricia Oliver, Todd Burgess and Jenny Schmitt for listening and […]

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The Fan-Damn-Tastic Marketing Show Episode 12: Saying ‘Thank You’ As a Marketing Strategy

January 20, 2015

Welcome to the 12th episode of The Fan-Damn-Tastic Marketing Show!  BTW before I get to the Show Notes for this episode, thank y’all for making last Tuesday the best day for downloads of the show at 66 downloads!  That’s the best in the history of the show since it was launched last May!  Thanks to […]

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The Fan-Damn-Tastic Marketing Show Episode 11: Three Ways to Create Content Your Customers Will Love

January 13, 2015

Hey y’all, welcome to the 11th episode of The Fan-Damn-Tastic Marketing Show! Today I discuss three simple ways to create more customer-centric content!  I hope you enjoy it! Show Notes: 0:45 – Special thank-you to Robyn Wright, Kelly Hungerford and Kerry O’Shea Gorgone. 2:00 – Three simple ways you can create content your customers will […]

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The Fan-Damn-Tastic Marketing Show Episode 10: Why Companies Won’t Connect With Their Customers

January 6, 2015

Welcome to the 10th episode of The Fan-Damn-Tastic Marketing Show!  Today we are going to talk about a marketing problem that everyone knows exists, that not too many marketers seem to be doing anything about: Creating customer-centric messages and connecting with customers. Show Notes: 0:50 – “What’s the Biggest Mistake That Marketers Make?”discussion from the […]

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What’s the ROI of Making Your Customers Cry?

January 5, 2015

Watch this video.  Now. Then forward it to your boss and ask her “What would our business look like if our customers loved us that much?” Or maybe the better question to ask is, “Why don’t we love our customers as much as Taylor Swift loves her fans?” Because you don’t.  And you should. I […]

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The Passion Point: When Brand Like Turns Into Brand Love

November 6, 2014

Earlier this decade, Patagonia made a rather bizarre plea to its customers: Stop buying our stuff.  The outdoor apparel brand launched a marketing campaign designed to ask customers to reconsider their shopping habits.  To stop buying new coats when their current one was just fine, to stop indulging in spending sprees on Black Friday and […]

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Picking the Right Brand Ambassador

October 30, 2014

More than ever, companies are enticed by the prospect of launching a brand ambassador program.  The idea of having an army of ‘customer marketers’ that help promote the brand is very attractive to many companies.  But how do you choose the right brand ambassador? First, let’s remember what we discussed when we talked about whether […]

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How a Passionate Community Formed Around 5 Million Toys Lost At Sea

October 23, 2014

On Feb. 13, 1997, the ship Tokio Express was bound for New York when it was struck by a huge wave about 20 miles off the coast of England.  As a result, dozens of shipping containers were thrown overboard and into the sea.  Among the lost cargo was almost 5 million Lego toys and pieces. Almost […]

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This is Exactly Why You Should Ask Your Customers For Online Reviews

October 22, 2014

Consider these customer service/satisfaction facts: Americans tell an average of 9 people about a good experience with a company, and 16 people about a bad experience. Roughly 80% of all tweets related to a customer service issue with a company, are negative. But think about how this applies to you: Are you more likely to […]

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Sprint: 20% of Employee Bonuses Are Tied to Net Promoter Score

October 16, 2014

Sprint has rolled out a new bonus structure for all its employees, including executives.  Moving forward, 20% of employee bonuses will depend on how effectively its current customers promote Sprint to new customers.  In short, Sprint is betting on the power of the Net Promoter Score, and will pay its employees big bucks for raising […]

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Sprinklr Acquires Brand/Influencer Advocacy Company Branderati

September 3, 2014

Sprinklr today announced that it has acquired brand/influencer company Branderati.  Sprinklr is a social media management platform aimed at the enterprise and Branderati is a platform that allows brands to recruit new and connect with existing advocates and influencers.  The acquisition seems to complement what Sprinklr can offer so I decided to talk to Branderati’s […]

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