Scientists at Rensselaer Polytechnic Institute have concluded that it only takes 10 percent of a population holding an unshakable belief in order to convince the majority to adopt that same belief. In fact, the scientists found that this will always be the case. “When the number of committed opinion holders is below 10 percent, there is no […]
This week I got to spend some time in Round Rock, Texas, working with Dell on its #DellCAP reunion project. This is an extension of the first #DellCAP that was held last June, that I was also lucky enough to help Dell with. As with last year’s event, Dell brought in 15 customers (including 13 […]
It’s not about having a transactional relationship with your customers, it’s about having an emotional one with your fans. Thoughts?
So I was on Twitter late Friday night, and I saw this tweet from @AmandaPalmer. It got my interest, so I did some checking. I found dozens of tweets from Amanda’s fans either gushing about her and thanking her for letting them attend the secret show, or those that were angry that they missed it. […]
Coming off the heels of Kenneth Cole’s recent PR blunder on Twitter, the Red Cross found itself in a potential crisis situation on Twitter a couple of days ago. Apparently, one of its employees that tweets from the @RedCross twitter account, inadvertently sent a tweet that was meant for her personal account in which she tweeted: “Ryan […]