Think Like a Rockstar

Five Signs Your Company is Ready For a Brand Ambassador Program

August 13, 2014

Just like not every company should be using social media, not every company should or can launch a Brand Ambassador program.  There are certain conditions that need to exist within your company before you can start planning out taking the leap of launching a Brand Ambassador program.  Here’s five things you should look for: 1 […]

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This Is (Probably) Why Your Brand Ambassador Program Sucks

August 6, 2014

Every week I field calls and conversations with companies about starting a brand ambassador or advocacy program.  Almost every time, the company explains that they are excited about the idea of launching a brand ambassador program as a way to generate sales for the brand.  They tell me how they have fans and they think […]

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IKEA Shuts Down Popular Fan Site IKEAHackers

June 17, 2014

A few years ago, the band Blink 182 was getting ready to release its new single.  It went to YouTube and found thousands of instances where fans of the band were illegally using its music in homemade videos. The band cataloged over 100,000 instances of copyright infringement by its fans, then instead of sending lawyers […]

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The Fan-Damn-Tastic Marketing Show Episode 4: How and Why Online Communities Form

June 11, 2014

Welcome to the fourth episode of The Fan-Damn-Tastic Marketing Show!  Yesterday during the #Bizheroes chat on Twitter, we were discussing the power of communities.  I wanted to talk about that a bit more in this episode of #FanDamnShow. Here’s the transcript from yesterday’s #Bizheroes chat, please let me know what you think about this episode! […]

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The Fan-Damn-Tastic Marketing Show is LIVE!

May 13, 2014

I’ve been waiting 7 years to say this, but I have a new podcast to tell you about!  The Fan-Damn-Tastic Marketing Show will be focused on marketing topics and how companies can better connect with their customers and covert them into passionate fans.  If you’ve read this blog or Think Like a Rock Star you […]

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How Figures Toy Company is Masterfully Using Social Media to Build Product Demand, and Giving Me Back My Childhood At the Same Time

May 8, 2014

If you grew up in the 1970s as I did, the odds are you owned a toy created by the Mego Corporation.  The company made its hay with dolls (today called Action Figures) and its most popular line was The World’s Greatest Super-Heroes, giving children everywhere their first exposure to characters like Batman, Spiderman and […]

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Study: Popularity is Determined More By Peer Pressure Than Quality

March 3, 2014

This morning I came across a fascinating study (via NPR) done by Princeton professor Matthew Salganik who attempted to learn why works of art become popular.  In essence, Salganik wanted to know if popularity was based more so on the actual quality of the art, or does social influence play a role? To find the answer, […]

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Your Complete Guide to Becoming a Rock Star Brand

February 20, 2014

Often when I talk to someone about or speak on Think Like a Rock Star, they will say ‘I love the concept, but we’re not Lady Gaga or Katy Perry. They are actual rock stars, we’re just a brand.  We can’t have fans like they do.’ When I started writing the book, I set out […]

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Brands, Stop Chasing New Customers and Ignoring Your Existing Ones

February 17, 2014

Now is a good time to be in the market for a new satellite television provider.  The two main competitors, Dish and DirecTv, are throwing all kinds of incentives at you.  iPad minis, free DVR upgrades, free Visa cards.  Free, free, free. The catch is, you typically have to be a new customer to take […]

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Study: 4.7% of Your Customers Generate 100% of Your Online Word of Mouth

February 12, 2014

EngageSciences recently analyzed online interactions with and from over 400 brands and drew a conclusion that’s not that surprising: A small fraction of your customers are driving all of the talk about your brand. The startling figure from our research was that typically only 4.7 percent of a brand’s fan base generates 100 percent of the social […]

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Why Context Makes Word of Mouth Marketing So Powerful

February 5, 2014

Tomorrow I’ll be speaking in Birmingham to the Alabama Banker’s Association, presenting Think Like a Rock Star.  One of the points I’ll be making is the power of your fans utilizing context in their word of mouth.  We all understand the power of word of mouth, and there is a raft of research that proves […]

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