It seems everything is political during an election year. There was a great reminder of this recently when a ‘political activist’ dug through the old tweets of Dominoes on Twitter and somehow found a tweet from 2012 where Domino’s was thanking a customer for tweeting a compliment to the brand. So what? This brand did […]
Social Media is Toxic, Broken, and it Needs to Go Away
Adversity doesn’t create character, it reveals it. I had my first exposure to what could be called a ‘social network’ when I joined Prodigy.net in 1991 I have two main memories of being a Prodigy member: The users were insanely nice and courteous There were very few users I remember there being many message boards […]
Twitter Begins ‘Fact-Checking’ President Trump’s Tweets
I try to avoid discussing politics in any shape, form or fashion here, but this story is too interesting to pass up, For well over a year now, Twitter has been tip-toeing toward adding functionality that allows the platform to censor the content of tweets. Much of their ‘managing the conversation’ initiative was building toward […]
Twitter is Not a Social Network
I was listening to a recent episode of eMarketer’s Behind the Numbers podcast when the host made a claim that I cannot source, but still believe. He claimed that Twitter CEO Jack Dorsey said that he doesn’t think of Twitter as a social network, but rather as an ‘interests’ network. As a place where everyone […]
Twitter Will Soon Give Users the Ability to Control Who Can Reply to Tweets
I’ve been pretty critical of Twitter’s recent attempts to ‘manage the health of the conversations‘ on its platform. Too often, these efforts seem to set in place mechanisms that could automatically enhance or suppress content based on whether or not this content contains certain topics. It could lead to giving an artificial impression that some […]
Social Media is Destroying Our Ability to Create Impactful Content and Meaningful Connections
Go scan your timeline on Twitter or your news feed on Facebook. Look at the articles being shared, and more importantly, look at the headlines. After a while, you’ll begin to notice something. The headlines are written in a way to attract people that are already on Twitter and Facebook. This is important, because the […]
Sears Turns its Twitter Account Over to Five Dads for Father’s Day
One of the things companies struggle with how to build engagement with their social media accounts. The cold reality is that most people don’t engage with a company on Twitter until there’s a problem. The majority of current or potential customers aren’t following a given brand’s Twitter account on a given day. So how do […]
It’s Time For Your Company to Move on From Facebook and Twitter
This has been a frustratingly difficult post for me to write on multiple levels. For years, I have advised my clients to ‘plant in the gardens that they own’ when it comes to social media. Focus on your blog and newsletter, or the delivery channels that you control versus putting all your eggs in a […]
Sorry Twitter, I’m Leaving You For LinkedIn
I joined Twitter in March of 2007. It took about six months, but I eventually fell in love with the social media site. I joined Facebook and tinkered there too around this time, but Twitter won my heart. It gave us a way to instantly connect and have real-time conversations with, well….anyone that was on […]
Social Media Doesn’t Have a ‘Fake News’ Problem, it Has a Transparency Problem
Earlier this year, a troubling report came out where former Facebook contractors claimed that they were given orders to manipulate the trending topics and articles that Facebook presents to its users. More specifically, these contractors claimed that Facebook wanted them to not only remove some political articles from conservative sources, but additionally they were told to […]
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