Comments on: Don’t just be in contact with your customers, embrace them! http://www.mackcollier.com/dont-just-be-in-contact-with-your-customers-embrace-them/ Helping companies understand the 'social' part of social media Fri, 03 Feb 2012 21:27:18 +0000 hourly 1 By: Mack Collier http://www.mackcollier.com/dont-just-be-in-contact-with-your-customers-embrace-them/comment-page-1/#comment-4577 Mack Collier Tue, 26 Jan 2010 17:09:19 +0000 http://mackcollier.com/?p=348#comment-4577 Thanks for the comments guys, I appreciate it! Thanks for the comments guys, I appreciate it!

]]> By: David Spinks http://www.mackcollier.com/dont-just-be-in-contact-with-your-customers-embrace-them/comment-page-1/#comment-1316 David Spinks Sun, 20 Sep 2009 00:27:29 +0000 http://mackcollier.com/?p=348#comment-1316 Love the post and love the examples. You'd be surprised how easy it is to make your customers feel special. It can be as simple as a followfriday tweet, or as ambitious as inviting them to guest post for you. Sometimes companies focus so much on expanding their customer base that they only focus on the customers that they'd like to have, rather than the ones they already have. @davidspinks .-= David Spinks´s last blog ..<a href="http://davidspinks.com/2009/09/17/stereotype-baby/" rel="nofollow">Don’t Stereotype… Use Your Baby Eyes</a> =-. Love the post and love the examples. You’d be surprised how easy it is to make your customers feel special. It can be as simple as a followfriday tweet, or as ambitious as inviting them to guest post for you. Sometimes companies focus so much on expanding their customer base that they only focus on the customers that they’d like to have, rather than the ones they already have.

@davidspinks
.-= David Spinks´s last blog ..Don’t Stereotype… Use Your Baby Eyes =-.

]]> By: Maria Reyes-McDavis http://www.mackcollier.com/dont-just-be-in-contact-with-your-customers-embrace-them/comment-page-1/#comment-1315 Maria Reyes-McDavis Sat, 19 Sep 2009 21:38:32 +0000 http://mackcollier.com/?p=348#comment-1315 Mack, I love this, especially the part about companies feeling they have to connect to customers -- like a necessary evil. Customers/clients can feel that, it's in aspect of your delivery. This is a great reminder of why some companies are most successful and weather bad times, they've truly embraced their customers and its a reciprocal relationship :-) Great post! .-= Maria Reyes-McDavis´s last blog ..<a href="http://feedproxy.google.com/~r/websuccessdiva/~3/3xMTMy7ITdQ/" rel="nofollow">Energize Growth Now: Marketing Guide to a Wealthy Company</a> =-. Mack, I love this, especially the part about companies feeling they have to connect to customers — like a necessary evil. Customers/clients can feel that, it’s in aspect of your delivery. This is a great reminder of why some companies are most successful and weather bad times, they’ve truly embraced their customers and its a reciprocal relationship :-) Great post!
.-= Maria Reyes-McDavis´s last blog ..Energize Growth Now: Marketing Guide to a Wealthy Company =-.

]]> By: Jamie Lee Wallace http://www.mackcollier.com/dont-just-be-in-contact-with-your-customers-embrace-them/comment-page-1/#comment-1294 Jamie Lee Wallace Fri, 18 Sep 2009 17:13:28 +0000 http://mackcollier.com/?p=348#comment-1294 Love it - hug your customers & they will hug you back. ;) Like Amanda, I'm one of those people who loves the connections for their own sake. The hard part for me is circling back to the "business" part of the conversation. It's so much fun getting to know people and crawling around inside their heads (that sounded a little yukky, but you know what I mean) - you can easily forget why you started chatting in the first place. ... BUT, I think that's all part of what makes a relationship truly authentic - putting aside your own agenda to truly engage with the other person. You have to stop your mind from drifting into "auto-pilot" mode - you know, where you're thinking more about what you're going to say next than what the other person just said. Drop the script and just go with the flow. Be human & have fun. Tks for the great post. :) .-= Jamie Lee Wallace´s last blog ..<a href="http://twitter.com/suddenlyjamie/statuses/4083025192" rel="nofollow">suddenlyjamie: To my mom tweeps: I wrote a fun, facebook quiz for Fans of Being a Mom. Would love you to have you join me and hear your 2cents. TGIF! :)</a> =-. Love it – hug your customers & they will hug you back. ;)

Like Amanda, I’m one of those people who loves the connections for their own sake. The hard part for me is circling back to the “business” part of the conversation. It’s so much fun getting to know people and crawling around inside their heads (that sounded a little yukky, but you know what I mean) – you can easily forget why you started chatting in the first place.

… BUT, I think that’s all part of what makes a relationship truly authentic – putting aside your own agenda to truly engage with the other person. You have to stop your mind from drifting into “auto-pilot” mode – you know, where you’re thinking more about what you’re going to say next than what the other person just said. Drop the script and just go with the flow. Be human & have fun.

Tks for the great post.
:)
.-= Jamie Lee Wallace´s last blog ..suddenlyjamie: To my mom tweeps: I wrote a fun, facebook quiz for Fans of Being a Mom. Would love you to have you join me and hear your 2cents. TGIF! :) =-.

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