Engagement Without Action Is Just Noise

by Mack Collier





These are all ‘engagement’ metrics that many companies track to decide if their social media marketing efforts are successful.  It’s completely understandable, because these metrics are very easy to find.

And that’s typically the problem.  Too often we place too much value on the social media metrics that are the easiest to track.  You shouldn’t be tracking metrics such as comments and likes because they are easy to find, you should be tracking them because you understand that they lead to a desired outcome for your company.

What happens after that comment or Like?  When someone follows you on Twitter, what change in their behavior does that lead to?

If you can’t answer these questions then why are you tracking these metrics?  And to be clear, all of these metrics have value, I’m not knocking engagement or measuring metrics that attempt to measure them for social media tools.  My point is that you need more than simply Likes and Comments.  You need to build engagement with people that leads to some desired outcome for you company.  You need to be able to show that people that comment on your blog are more likely to do X which increases their chance of doing Y, which has a positive impact on your business’ bottom line.  If you can make that connection from point to point, then you have proven the value of blog comments for your company, and you should be doing everything you can to encourage them, and you should be tracking them.

But if you aren’t at that point, then you need to invest some time and energy in figuring out exactly why you are measuring metrics that you can’t prove have a positive impact on your business.  And the odds are that you can prove these metrics impact your brand, you just need to do the work to find the connection.

Create Content —–>  Get engagement —-> _______?

When you can fill in that blank and show how it helps you reach your end business goal for using social media, then you’re set.  A lot of people say it’s easy to use social media, but the only people telling you its easy to see the results you want are the ones trying to sell you something ;)

Businessman holding megaphone making noise image from Big Stock.

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