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	<title>Comments on: How to Create a Company Blog That Customers Will Actually Give a Damn About</title>
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	<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/</link>
	<description>Helping companies understand the &#039;social&#039; part of social media</description>
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		<title>By: Keeping Tabs: 7-Plus Links I&#8217;m Digging #1 : iThemes : Business WordPress Themes, WordPress CMS Themes</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-6415</link>
		<dc:creator>Keeping Tabs: 7-Plus Links I&#8217;m Digging #1 : iThemes : Business WordPress Themes, WordPress CMS Themes</dc:creator>
		<pubDate>Fri, 02 Apr 2010 04:49:27 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-6415</guid>
		<description>[...] Great article by Mark Collier, who I only know through following him on Twitter, quoting Kathy Sierra but highlighting the point that your blog should be about a bigger cause and idea. [...]</description>
		<content:encoded><![CDATA[<p>[...] Great article by Mark Collier, who I only know through following him on Twitter, quoting Kathy Sierra but highlighting the point that your blog should be about a bigger cause and idea. [...]</p>
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		<title>By: Mack Collier</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-6376</link>
		<dc:creator>Mack Collier</dc:creator>
		<pubDate>Wed, 31 Mar 2010 17:58:38 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-6376</guid>
		<description>&quot;will pay more attention to a blog that speaks about rich experiences rather than just promotions.&quot;

Yes!  Love the word &#039;experience&#039; because that&#039;s so true, it&#039;s not that you should be blogging about your products, but how those products fit into some larger idea/experience that&#039;s more relevant to me.  Great point!</description>
		<content:encoded><![CDATA[<p>&#8220;will pay more attention to a blog that speaks about rich experiences rather than just promotions.&#8221;</p>
<p>Yes!  Love the word &#8216;experience&#8217; because that&#8217;s so true, it&#8217;s not that you should be blogging about your products, but how those products fit into some larger idea/experience that&#8217;s more relevant to me.  Great point!</p>
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		<title>By: Robyn from Sam's Web Guide</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-6365</link>
		<dc:creator>Robyn from Sam's Web Guide</dc:creator>
		<pubDate>Wed, 31 Mar 2010 06:50:23 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-6365</guid>
		<description>Nice post Mack.

Gone are the days of companies boasting about how great they and their products are to gain consumer confidence and achieve sales. We are in the age where only the smart thinkers will survive. Consumers are looking for more &quot;real&quot; relationships with the brands they trust and thus will pay more attention to a blog that speaks about rich experiences rather than just promotions.
.-= Robyn from Sam&#039;s Web Guide´s last blog ..&lt;a href=&quot;http://feedproxy.google.com/~r/SamsWebGuide/~3/XrvUm5KLXGw/&quot; rel=&quot;nofollow&quot;&gt;Have You Ever Been Hacked? Simple Mistakes to Avoid &amp; How to Recover&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>Nice post Mack.</p>
<p>Gone are the days of companies boasting about how great they and their products are to gain consumer confidence and achieve sales. We are in the age where only the smart thinkers will survive. Consumers are looking for more &#8220;real&#8221; relationships with the brands they trust and thus will pay more attention to a blog that speaks about rich experiences rather than just promotions.<br />
.-= Robyn from Sam&#8217;s Web Guide´s last blog ..<a href="http://feedproxy.google.com/~r/SamsWebGuide/~3/XrvUm5KLXGw/" rel="nofollow">Have You Ever Been Hacked? Simple Mistakes to Avoid &amp; How to Recover</a> =-.</p>
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		<title>By: Jamie Favreau</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5979</link>
		<dc:creator>Jamie Favreau</dc:creator>
		<pubDate>Mon, 15 Mar 2010 23:01:10 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5979</guid>
		<description>I totally agree.

I might have a client who is B2B but the frustrating thing about the blog they have now is that there is NOT a way for them to generate leads.  They talk about themselves and the industry.  Which is fine and dandy but there is NOT a way to communicate.  They know they need to do so but they are NOT concerned about it really.  This is where the silos happen.  I am still waiting to find out if I have the job or not.
.-= Jamie Favreau´s last blog ..&lt;a href=&quot;http://jamiefavreau.wordpress.com/2010/03/10/detchevysxsw-challenge-and-why-detroit-should-win/&quot; rel=&quot;nofollow&quot;&gt;#DETChevySXSW challenge and why Detroit should win!&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>I totally agree.</p>
<p>I might have a client who is B2B but the frustrating thing about the blog they have now is that there is NOT a way for them to generate leads.  They talk about themselves and the industry.  Which is fine and dandy but there is NOT a way to communicate.  They know they need to do so but they are NOT concerned about it really.  This is where the silos happen.  I am still waiting to find out if I have the job or not.<br />
.-= Jamie Favreau´s last blog ..<a href="http://jamiefavreau.wordpress.com/2010/03/10/detchevysxsw-challenge-and-why-detroit-should-win/" rel="nofollow">#DETChevySXSW challenge and why Detroit should win!</a> =-.</p>
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		<title>By: Randy Murray</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5889</link>
		<dc:creator>Randy Murray</dc:creator>
		<pubDate>Thu, 11 Mar 2010 18:43:13 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5889</guid>
		<description>Great post - and I think you&#039;re 100% correct.  If all your blog is about is endless promotion of your products and yourself, no one is going to care.

What I tell my customers to blog about is this:

1. Their customers - and the pain they have.
2. The industry they serve, and the issues it faces
3. Anything they care deeply about

I also add: you&#039;ve got a web site and an infinite number of pages to talk about your business. Use your blog to enlarge the discussion.

Thanks for the great post.
.-= Randy Murray´s last blog ..&lt;a href=&quot;http://randymurrayonline.com/2010/03/11/product-review-swiss-tech-multi-key/&quot; rel=&quot;nofollow&quot;&gt;Product Review: Swiss-Tech Multi-Key&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>Great post &#8211; and I think you&#8217;re 100% correct.  If all your blog is about is endless promotion of your products and yourself, no one is going to care.</p>
<p>What I tell my customers to blog about is this:</p>
<p>1. Their customers &#8211; and the pain they have.<br />
2. The industry they serve, and the issues it faces<br />
3. Anything they care deeply about</p>
<p>I also add: you&#8217;ve got a web site and an infinite number of pages to talk about your business. Use your blog to enlarge the discussion.</p>
<p>Thanks for the great post.<br />
.-= Randy Murray´s last blog ..<a href="http://randymurrayonline.com/2010/03/11/product-review-swiss-tech-multi-key/" rel="nofollow">Product Review: Swiss-Tech Multi-Key</a> =-.</p>
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		<title>By: Heather Villa</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5886</link>
		<dc:creator>Heather Villa</dc:creator>
		<pubDate>Thu, 11 Mar 2010 11:30:58 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5886</guid>
		<description>You just described what social media and internet interaction is all about.  It has to be about the customers and what THEY want to hear/read about. Blogging is not advertising per se.  You can do some advertising and promoting, but it can&#039;t be the sole focus. Customers are wanting to build a relationship with companies. Especially on the web. 

I love the way you have brought this across in such an easy to understand way.
.-= Heather Villa´s last blog ..&lt;a href=&quot;http://hireheathervilla.com/2010/03/09/22-5-minutes-is-all-you-really-need-to-make-a-big-difference/&quot; rel=&quot;nofollow&quot;&gt;22.5 Minutes is all You Really Need to Make a Big Difference&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>You just described what social media and internet interaction is all about.  It has to be about the customers and what THEY want to hear/read about. Blogging is not advertising per se.  You can do some advertising and promoting, but it can&#8217;t be the sole focus. Customers are wanting to build a relationship with companies. Especially on the web. </p>
<p>I love the way you have brought this across in such an easy to understand way.<br />
.-= Heather Villa´s last blog ..<a href="http://hireheathervilla.com/2010/03/09/22-5-minutes-is-all-you-really-need-to-make-a-big-difference/" rel="nofollow">22.5 Minutes is all You Really Need to Make a Big Difference</a> =-.</p>
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		<title>By: Davina K. Brewer</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5875</link>
		<dc:creator>Davina K. Brewer</dc:creator>
		<pubDate>Wed, 10 Mar 2010 23:29:34 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5875</guid>
		<description>Oops, meant to type cameras (product) vs. photography (big picture), my bad.
.-= Davina K. Brewer´s last blog ..&lt;a href=&quot;http://www.3hatscommunications.com/blog/?p=1383&quot; rel=&quot;nofollow&quot;&gt;Pimp Your Business, Atlanta&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>Oops, meant to type cameras (product) vs. photography (big picture), my bad.<br />
.-= Davina K. Brewer´s last blog ..<a href="http://www.3hatscommunications.com/blog/?p=1383" rel="nofollow">Pimp Your Business, Atlanta</a> =-.</p>
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		<title>By: Davina K. Brewer</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5874</link>
		<dc:creator>Davina K. Brewer</dc:creator>
		<pubDate>Wed, 10 Mar 2010 23:28:00 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5874</guid>
		<description>Mack, good example about cameras; IIRC that&#039;s what Kodak does. I wrote a little bit about this today, about writing not just for where you want your audience to be, but where and who they actually are. 

If you&#039;re a travel agency, then the world is your blog topic and you can post a whole host of travel and adventure ideas. If you&#039;re a B2B services provider, talk about customer experience, the benefits they get from your type of service, how outsourcing services like yours helps them do better, saves them money. Make it about your customers, no need to self promote.
.-= Davina K. Brewer´s last blog ..&lt;a href=&quot;http://www.3hatscommunications.com/blog/?p=1383&quot; rel=&quot;nofollow&quot;&gt;Pimp Your Business, Atlanta&lt;/a&gt; =-.</description>
		<content:encoded><![CDATA[<p>Mack, good example about cameras; IIRC that&#8217;s what Kodak does. I wrote a little bit about this today, about writing not just for where you want your audience to be, but where and who they actually are. </p>
<p>If you&#8217;re a travel agency, then the world is your blog topic and you can post a whole host of travel and adventure ideas. If you&#8217;re a B2B services provider, talk about customer experience, the benefits they get from your type of service, how outsourcing services like yours helps them do better, saves them money. Make it about your customers, no need to self promote.<br />
.-= Davina K. Brewer´s last blog ..<a href="http://www.3hatscommunications.com/blog/?p=1383" rel="nofollow">Pimp Your Business, Atlanta</a> =-.</p>
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		<title>By: Mack Collier</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5868</link>
		<dc:creator>Mack Collier</dc:creator>
		<pubDate>Wed, 10 Mar 2010 20:09:25 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5868</guid>
		<description>Thanks David!  It&#039;s really about putting forth the effort to create customer-centric content as opposed to company-centric.  You can have some of the latter, but too much actually defeats the purpose of the blog.</description>
		<content:encoded><![CDATA[<p>Thanks David!  It&#8217;s really about putting forth the effort to create customer-centric content as opposed to company-centric.  You can have some of the latter, but too much actually defeats the purpose of the blog.</p>
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		<title>By: Mack Collier</title>
		<link>http://www.mackcollier.com/how-to-create-a-company-blog-that-customers-will-actually-give-a-damn-about/comment-page-1/#comment-5867</link>
		<dc:creator>Mack Collier</dc:creator>
		<pubDate>Wed, 10 Mar 2010 20:06:14 +0000</pubDate>
		<guid isPermaLink="false">http://mackcollier.com/?p=533#comment-5867</guid>
		<description>Great points Eric, and many companies struggle with this, because they want to use the blog as an advertising tool.  It isn&#039;t and shouldn&#039;t be.  The focus, especially for a B2C company blog, needs to be on the larger topic/subject that the product fits into.

Don&#039;t blog about your cameras, blog about photography.  Don&#039;t blog about your decorative items for the home, blog about home decorating.  

Tough concept for many companies to wrap their minds around, but very powerful for the ones that do.

BTW I will add the caveat that for some companies, their customers DO want to see more product and company-specific information.  But in general, most customers will tune out if a blog is too self-promotional.</description>
		<content:encoded><![CDATA[<p>Great points Eric, and many companies struggle with this, because they want to use the blog as an advertising tool.  It isn&#8217;t and shouldn&#8217;t be.  The focus, especially for a B2C company blog, needs to be on the larger topic/subject that the product fits into.</p>
<p>Don&#8217;t blog about your cameras, blog about photography.  Don&#8217;t blog about your decorative items for the home, blog about home decorating.  </p>
<p>Tough concept for many companies to wrap their minds around, but very powerful for the ones that do.</p>
<p>BTW I will add the caveat that for some companies, their customers DO want to see more product and company-specific information.  But in general, most customers will tune out if a blog is too self-promotional.</p>
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